A customer portal for a renovation firm
Situation: Customers keep phoning to ask what stage their renovation is at.
- 1The customer logs in on your website and sees their project.
- 2They see the stages: "materials ordered", "bathroom work", "handover on 15 May".
- 3The team adds progress photos straight from their phones.
- 4The customer downloads the quote, invoices and guarantee.
Result: Fewer "how's it going?" calls, and the customer feels looked after.